Welcome to CinkyLinky shop!
PAYPAL/ CREDIT CARD
We accept credit cards and PayPal payments. For both those payment methods please select PAYPAL during checkout process – it´s the only way how to to pay via credit card to our PayPal account.
Orders are expedited the next day (not counting weekends) after the order is specified.
Item is shipped from The Czech Republic – shipping overseas takes around from 5-40 days.
The items are sent by registered (“signed for”) priority airmail, as it is much more cost-effective for customers than other services.
You can have your package insured but the fact that they are registered is usually enough to ensure their safe arrival.
I will always do everything I can to make sure that you get your order in good time. If there are any questions, concerns or problems please let me know. I love my work and want you to love it too, so I will do my best to make sure that you will be happy with your purchase.
What do I do if I just change my mind about the order?
No problem! If it hasn’t been shipped, i will just cancel and make a full refund. If it’s already on its way, please just return it to me in good condition and unopened. When I receive it, I will refund the item’s cost fully excluding shipping.
What happens if my parcel does not arrive?
If your parcel has not arrived within two weeks from being sent or within three weeks outside Europe, please let me know. First I will ask you to double check that there is no notification from your local post office. With “signed for” parcels if no-one is available to sign the post office will leave a note. Please check for this. I will then file a report at the post office. When they confirm that the parcel has been lost (this can take a while as they have to communicate with the postal services in the destination country) I will resend free of charge. I have a policy to make sure that you will always get your order even if the post office has lost it.
If there are any questions not dealt with here, and that you feel should be here, please let me know, I will try to add them.
Refunds and Exchanges
It is our highest priority to serve you well and leave you satisfied. Satisfaction Guarantee. If you are not entirely satisfied with your purchase, you can contact me within 7 days of the date you received it to arrange a return and refund or an exchange – whichever you prefer. Please send it “signed for” together with your receipt. Providing it is still UNUSED AND IN PERFECT CONDITION I can refund you for the full purchase price when it arrives back to me. If you would prefer an exchange I will do this free of charge – I will only ask you to pay the postage costs. Product Quality Guarantee. If there is any fault with anything you buy from me, please let me know as soon as possible. I am happy to offer a “like for like” replacement or, if you prefer, refund your money. Faulty products can be exchanged for an alternative, different product only in special circumstances and by prior agreement.
Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. We do not sell or trace your information with anyone. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted